An order cancellation request is generally accepted when the following conditions are met.
- As a customer, you are always allowed to cancel orders placed successfully within 24 hours of purchase.
- Order cancellation is only accepted when the order has not been shipped within 24 hours of purchase.
- In the rare event that your order was cancelled past this 24-hour time limit, we are unable to refund your money.
If you need to cancel an order, please send a request via email: email@example.com and provide complete information including: order number, order email, cancel the entire order or cancel a part of the order.
We will review your request within 2 business days. If your request is approved, you'll receive a refund corresponding to the value of the order to be canceled within 3 business days.
For any questions about your order, please contact us at firstname.lastname@example.org . We are here to help you with anything!